FAQ.

Got questions? We’ve got answers! Our FAQ page covers everything you need to know about deployment, pricing, security features, support, and more...

Frequently asked questions

What standard do we measure against when looking for best practice?

Our best-practices report is combination of recommendations from the Center for Internet Security (CIS), UK and Australian National Cyber Security Centers and our own experience of performing 100’s of security assessments and remediations for MSPs over the last 5 years. We are also licensed for standards-based reporting against CIS Benchmark 4.0.0.

What level of onboarding support is available?

Inside Agent can be deployed via our easy-to-use self service portal, but we also provide supported onboarding options.

Can I rebrand the reports?

Absolutely! We’ve designed the best practice report to be client facing so we’ve made it easy for you to rebrand. You can add a custom cover page, put your logo on every page and change the color highlights to match your company brand.

Can I run standalone one-time assessments?

Certainly! You are able to onboard a client’s tenant for a one-time report to get a point in time capture of how everything is setup. This can be helpful when you are looking to work with a new client and show some immediate value.

What if someone doesn’t want to give me their global admin?

We totally understand that some clients may not want to give you Global Admin Access right away. We’ve given you a real simple way to handle this with our magic-link. With this link, the client can onboard themselves into your MSP instance of Inside Agent. Within minutes, you can generate a one-time report or talk them through any of the findings in the dashboard.

Where is my data stored?

All data for Inside Agent and your clients will be hosted in Microsoft Azure. We are using regional data centres to comply with data sovereignty. These include locations in the EU, North America, and South Africa. If you’re in a region that isn’t covered right now, just let us know!

Can I give my team different admin rights?

Yes when you add a team member you can give them different roles –

Administrator

Is able to manage Users, Alerts, Notifications and Billable elements

Standard User

Able to view all data, manage and add tenants to the platform.

Read Only

Recommended for users who need to view findings but not make any changes.

No Access

This will prevent team member from accessing the application.

Do I have to make a minimum commitment each month?

No minimum commitment here.

What aspects of 365 are covered?

We report and monitor Entra ID, Exchange, Intune, Microsoft Defender, SharePoint, Teams, Licensing Optimisation, User management (onboarding / offboarding).

My customers are mostly on business standard, will this tool help?

Whilst the platform is optimised to work best for tenants who are predominantly licensed with Business Premium (or higher). It still has lots of useful information in highlighting non-compliant areas which can be great for you to raise with your client and plan a way forward.

Are my Azure Subscriptions covered?

Not right now, we are 100% focussed on Microsoft 356 subscription-based services.

Support & Assistance: Helping You Every Step of the Way

At Inside Agent, we’re committed to providing MSPs with expert support to ensure seamless deployment, effective insider threat protection, and ongoing security optimisation. Our dedicated support processes include:

Need assistance with Inside Agent? Whether you have a question about deployment, security configurations, or ongoing support, our team is ready to help.

Done for You: Fully Managed Deployment & Security Optimisation

Want to secure your clients without the hassle? Our Done for You service takes care of everything - from initial setup to ongoing monitoring.

Full service deployment

We set up Inside Agent across your client environments, ensuring a seamless and secure rollout.

Custom security policies

Tailored insider threat detection rules based on your clients’ specific needs and compliance requirements.

Ongoing monitoring & optimisation

Continuous threat analysis, reporting, and fine-tuning to keep security airtight.

White label option

Offer Inside Agent as part of your MSP-branded security stack, reinforcing your value to clients.